The Klagan Regency 1Borneo

1) Parking very limited parking depan hotel dan sentiasa full. terpaksa guna parking mall dgn caj, tiada diskaun untuk penginap hotel. dari parking mall ke lobby hotel, tiada shortcut jln sblh dalam, keluar dulu mall baru dpt ke lobby. agak leceh bg penginap dgn barang yg byk lg. hrp pihak hotel dpt cari penyelesaian utk keselesaan penginap2 yg bawa kenderaan. 2) Katil book deluxe king...tapi dapat 2 katil single yg dirapatkan...jd ruang lebih kecil dan ada celah di tengah...kurang selesa... Overall, amenities okay, breakfast okay, kolam okay...good stay..jz pls improve on main issues above..

The Klagan Regency at 1Borneo Hypermall in Kota Kinabalu is a 4-star hotel that offers a blend of comfort, convenience, and affordability for both leisure and business travelers. Situated approximately 20 minutes from Kota Kinabalu city center, the hotel is directly connected to 1Borneo Hypermall, providing guests with immediate access to over 300 shopping, dining, and entertainment outlets.   ⸻ Location & Accessibility The hotel’s location is particularly advantageous for guests with business at Universiti Malaysia Sabah (UMS) or those seeking a stay away from the city’s hustle and bustle. Its integration with 1Borneo Hypermall ensures that shopping and dining options are just steps away. However, some guests have noted that the hotel is relatively distant from Kota Kinabalu’s main attractions, which may require additional travel time. ⸻ Rooms & Comfort Guests frequently commend the spaciousness and cleanliness of the rooms. Many reviews highlight the comfortable beds, ample amenities, and pleasant views from the rooms. However, there have been occasional mentions of maintenance issues, such as air conditioning problems or the need for room refurbishments.   ⸻ Dining Experience The hotel’s breakfast offerings receive mixed reviews. While some guests appreciate the variety and taste, including local dishes like “ayam masak kicap,” others feel that the selection is limited and that the replenishment of food items during peak hours could be improved.  ⸻ Amenities & Facilities The Klagan Regency boasts a range of facilities, including three swimming pools (indoor, outdoor, and a children’s pool), a fitness center, and direct access to the shopping mall. These amenities cater to both families and business travelers. However, some guests have pointed out that the cleanliness of the pool areas could be enhanced.  ⸻ Parking & Transportation Parking has been a consistent concern among guests. The hotel offers limited parking spaces, operating on a first-come, first-served basis. This has led to challenges for guests, especially during peak periods, with some having to seek alternative parking options in the mall, often at additional costs.   ⸻ Service & Staff The hotel’s staff receive high praise for their friendliness and professionalism. Guests have highlighted instances where staff members went above and beyond to assist, from accommodating special requests to providing guidance on local attractions. Such positive interactions contribute significantly to the overall guest experience.  ⸻ Overall Impression The Klagan Regency at 1Borneo offers a comfortable and convenient stay, especially for those looking to be close to shopping facilities and away from the city’s core. While there are areas for improvement, particularly concerning parking and certain maintenance aspects, the hotel’s strengths in service, room comfort, and location within a major mall make it a viable option for travelers visiting Kota Kinabalu.  ⸻ Pros: • Spacious and clean rooms • Direct access to 1Borneo Hypermall • Friendly and accommodating staff • Multiple swimming pools and fitness center    Cons: • Limited parking availability • Distance from Kota Kinabalu city center • Occasional maintenance issues in rooms • Breakfast variety could be enhanced  ⸻ Rating Summary: • Cleanliness: 8.7/10 • Comfort: 8.7/10 • Location: 8.5/10 • Facilities: 8.6/10 • Staff: 9.1/10 • Value for Money: 8.7/10 • Overall: 8.4/10

Accommodating hotel staffs especially the laundry staff. Good amenities, surveys just 2 minutes walk

Overall a good stay. Room is clean, amenities are good. Breakfast is average but consider good value to money.

Enjoy sbb senang mau p mall. Parking pun ok . Makanan breakfast yg sdap & banyak pilihan . Tempat strategik . Will repeated next time

Checked in for my inlaws and was greeted by huzaifah/khuzaifah. I dont know how to spell his name, all the receptionist was not wearing name tags. So bgini, all three counters got 3 to 4 people in each queue. I lined up at huzaifah’s counter. Teruk betul service dia bagi. Mmg dari guest depan2 sya pun sya perasan juga dia pusing sana, pusing sini. Masuk pintu sini, kluar pintu sana. Balik2 ahh. So sampai turn sya, macam bingung2 dia. Sama juga la, pusing2 ja kerja dia. Lebih juga 4 kali dia masuk belakang reception punya bilik. Terlalu lama menunggu. Sudah lama menunggu queue, menunggu lagi lama d kaunter dia. Tengok kaunter lain pun busy juga, tapi berganti2 suda guest yg check in. Tiada nampak diorang ke belakang pun mcm si Khuzaifah ni. Duluu check in yg bulan 12 tahun lalu pun dia x bagi resit security deposit. Bila sya tnya kau x bagi sya ka tu resit, tidak kmi simpan dia bilang. Sekali check out, kena minta. Nasib okay juga. Masa tu baru sya faham la dia baru kerja sini. Tapi skrg bulan feb sda ni. Masi juga tidak berapa baik kerja dia. Tidak smooth langsung. 1 jam juga dari Q smpi berurusan dengan dia. Hampir bulan2 juga sya book sini TKR ni. Sya suka kerja si Olivia. Next time memang sya pgi tmpt dia seja la. Laju dan senang berurusan. Boleh multitasking dengan baik. Please do something about this. Tq.